CH2M Customer Service Specialist, Santa Fe, NM in Santa Fe, New Mexico
CH2M is seeking a full-time Customer Service Specialist to join our team in Santa Fe, NM.
This position will provide customer assistance in response to problems and related service inquiries. Candidate will respond to customers related to billing activities, cash receipts and resolve complaints. Essential Duties and Responsibilities • Maintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers of the waterworks system • Answers telephones; receives and routes messages • Handles customer account information as it relates to billing and usage inquiries • Handles requests for re-reads of meters • Receives, logs, and dispatches waterline marking requests as required by Utilities Protections Service • Contacts other utilities to request marking or repair as required by maintenance activities • Maintains contact with field maintenance personnel via radio or telephone to relay information and dispatch maintenance requests, flow tests, meter reads, etc. • Operates computer terminal to enter and track information, produce reports, and maintain customer service account records • Maintains new and close out service tracking records to ensure timely and accurate installation process, billing and scheduling procedures • Loads and unloads hand held meters for meter reading • Performs some general office duties such as word processing and filing • Calculates customer bills and performs billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits • Runs billing reports and other reports as necessary as required in close out process • Performs other related duties as required • Posting Deposits • Preparing Weekly Deposit Report • Service Transfers • Managing Hydrant Rental - Billing • Preparing/ processing Leak Adjustments (no approval limit) • Auditing customer files for accuracy • Generating Delinquency Lists and Notices • Closing out work orders • Back up for Supervisor on Billing
The minimum qualifications for this position are:• High school diploma or GED • Ten plus years of office clerical experience • Proficient in use of computer software including but not limited to Microsoft Word, Outlook • Possess a valid driver’s license with no major infractions
The ideal candidate will possess the following skills and experience:• Minimum typing speed of fifty (50) words per minute • Reading comprehension and ability to perform arithmetic computations • Attention to detail and ability to follow directions • Must be able to use a telephone and communicate effectively
At CH2M, the greatest challenges provide the biggest rewards. Each day, your drive and creative ideas will be providing solutions that help build a better tomorrow. Whether it is the pride that comes with accomplishment, personal growth or making a difference in the world, you will discover true success in a career that brings out the best in you at CH2M. Developing People through Challenging Projects.
CH2M will not sponsor an employment visa (e.g. H1-B, etc.) for this position.
CH2M is an Equal Opportunity Employer - M/F/Veteran/Disability. Learn more about your rights under Federal EEO laws and supplemental language.